Shipping & Returns
All products must be picked up on location. For clients with Professional Verification, we will drive out gear to you within a 50km radius. For extreme emergencies, you can call us at
519-817-1388 to see what we can do for you.
To learn about Professional Verification visit our FAQ page
Return & Exchange Policy
Gear House offers a 15-day refund and/or exchange for most merchandise. All items considered for refund or exchange must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials. After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
All returns are subject to inspection and return approval by Gear House.
Upon approval of a return the following conditions must be met prior to a refund or exchange:
The item must be accompanied by the original receipt (not a copy).
The total will be refunded by your original method of payment or on Gear House Store Credit.
If refunded by credit card or debit, the original cardholder must be present. Debit refunds exceeding $2,500 will be refunded in the form of a company cheque which will be processed within 5 business days.
Cash purchases totaling more than $200.00 must be refunded in the form of a company cheque which will be processed within 5 business days, or to Gear House Store Credit.
Gear House does not accept for refund or exchange the following products:
Final Sale Items
Refunds or exchanges are not available on Final Sale Items, unless it can be proven that the item will not turn on, or does not function (DOA) at the time of receipt by the customer. Unless otherwise marked by a "Final Sale Item" tag or other similar marking, a product or service shall be identified as a Final Sale Item at the point of sale and prior to the completion of the sale. Items that qualify as DOA can be returned for exchange or refund within 15 days of purchase, applicable to Gear House standard 15-day Exchange and Return Policy.
Gear House reserves the right to charge a restocking fee for missing or damaged merchandise, parts and packaging.
If Gear House determines that an item is returnable but does not meet all Gear House's guidelines, Gear House reserves the right to charge a restocking fee. The fee charged may vary according to the item's condition, the state of the item's packaging and the item value. Gear House reserves the right to refuse the refund of any product that does not meet these criteria.