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Holding a Book

Gear House Policies

Customer Care

As fellow Photographers and Videographers we know what its like in this industry. We want to make sure that we can provide tools to people that will allow them to create. Creating is why we started Gear House. 

If you need to contact us for support, special requests or other inquiries here is our information.


Privacy & Safety

Information We Collect

Our visitors - Automatic Data Collection

Like most websites, collects non-personally identifiable information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifiable information is to better understand how our visitors use this website. From time to time, we may release non-personally identifiable information in the aggregate, e.g., by publishing a report on trends in the usage of this website.

Gear House also collects potentially non-personally identifiable like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and do not disclose such information, other than under the same circumstances that we use and disclose non-personally identifiable, as described below.

Our Customers - Information You Provide to Us

Certain actions on our website do require us to collect personally identifiable information. Purchasers are asked to provide additional information, including as necessary the personal and financial information required to process transactions. In each case, Gear House collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with our company. We will never disclose personally identifiable information other than as described below.

Aggregated Statistics

Gear House may collect statistics about the behavior of visitors to its websites. For instance, Gear House may monitor the most popular sections or products on our site. Gear House may display this non-personally identifiable information publicly or provide it to others. However, Gear House does not disclose personally identifiable information other than as described below.

Protection of Certain Personally Identifiable Information

Gear House discloses potentially personally identifiable and personally identifiable information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on our behalf, or to provide services requested by the customer, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using, you consent to the transfer of such information to them. Gear House will not rent or sell potentially personally identifiable and personally identifiable information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Gear House discloses potentially personally identifiable and personally identifiable information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Gear House, third parties or the public at large. Gear House takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifiable and personally identifiable information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Without cookies, Gear House can't keep track of the items you've placed in your cart or perform other crucial ecommerce capabilities. We do not use cookies to intrude in your privacy or do anything other than match you up with your information on our site.


Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received email from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our email.

How we protect your privacy

We use security measures to protect against the loss, misuse, and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving emails from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.

Conditions of Use

If you decide to visit the Gear House website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of Ontario provincial law.

Privacy Policy Changes

Although most changes are likely to be minor and infrequent, Gear House may change its Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Professional Verification Inquiry

For those in the industry that have a large team and is looking to rent out frequently we offer "Professional Verification" this verification gives you access to all of our equipment after you have completed a course on the gear we have available. This course ensures that you understand the equipment being used. 
For further info please contact us

Payment Methods

All payments must be done in person when picking up items requested for rental. 

Accepted In-Person Payments: Mastercard, Visa

At this moment we can only accept credit card payments for rentals.

Payment Methods
Student Program
Student Program

In Order to be eligible for the Gear House Windsor Student Program, you must be able to provide documentation proving you are currently enrolled in a secondary or post-secondary program.

Please provide one of the following pieces of documentation:

- A valid piece of student identification with the current enrollment year ie. student card
- A current transcript
- Or any other documentation that shows you are currently enrolled as a student

Students must provide a credit card and a valid piece of government-issued ID ie. driver's license, passport, etc… Students who are unable to provide such documentation or are under the age of 18 will need a parent or guardian present upon rental to sign a rental agreement. 

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